Refund Policy

1. Refund Eligibility

Refunds can be issued under the following circumstances:

  • Overcharges due to billing mistakes.
  • Service termination initiated by Utility Advice Service.
  • Failure to deliver services as outlined in the service agreement.

2. How to Apply for a Refund

Customers wishing to request a refund should:

  • Submit their request via our official customer service channels.
  • Include all relevant account details and any necessary documentation to support the request.

3. Refund Review and Processing

Once a refund request is submitted:

  • Our team will assess the request and confirm if it meets the refund criteria.
  • Customers will be informed of the outcome within 7-10 business days.
  • Approved refunds will be processed via the original payment method within [insert timeframe, e.g., 14 business days].

4. Non-Refundable Items

Certain fees are not eligible for a refund, including but not limited to:

  • Installation or maintenance fees, unless canceled within the required notice period.
  • Charges for services already rendered or consumed.

5. Policy Updates

Utility Advice Service reserves the right to update or change this Refund Policy at any time. Any significant revisions will be communicated through our website or directly to customers.

6. Get in Touch

For further inquiries or concerns about this Refund Policy, please reach out to our customer service team.

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