Privacy Policy

1. Information We Gather

We may gather personal details from you when you:

  • Create an account
  • Apply for utility services
  • Process payments
  • Reach out to us via email or phone

The personal details we might collect include:

  • Full name
  • Residential address
  • Email address
  • Contact number
  • Payment details

2. Purpose of Information Use

Your personal information is utilized for the following purposes:

  • Managing and delivering your utility services
  • Handling payment transactions
  • Keeping you informed regarding your account
  • Enhancing our services and overall customer experience
  • Meeting our legal responsibilities

3. Information Sharing Practices

We do not sell, trade, or transfer your personal information to third parties without your explicit consent, except when required by law or in instances where service providers help us run our operations and provide services to you.

4. Protection of Data

We employ a range of security measures to safeguard your personal information. Access to this information is limited to authorized personnel only.

5. Your Rights Regarding Personal Information

You hold the right to:

  • Access the personal information we maintain about you
  • Request updates to any inaccurate information
  • Ask for the removal of your personal data, in compliance with legal requirements

6. Modifications to This Privacy Statement

We may revise this Privacy Policy from time to time. We will inform you of any changes by posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about any updates.

7. Reach Out to Us

If you have any inquiries or concerns regarding this Privacy Policy, please don’t hesitate to get in touch with us through our customer service channels.

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